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Enrollees with Military PCM , South Air Force
Courteous and Helpful Office Staff

  2002 2003 2004 TREND
Benchmark 90 90 91 1
CONUS MHS 86 86 85 -1
AIR FORCE 88 88 87 -1
SOUTH 86 86 86 -1
South Air Force 88 87 87 -1
12th Med Grp-Randolph 86 88 88 2
16th Med Grp-Hurlburt Field 92 89 88 -4
17th Med Grp-Goodfellow 87 89 78 -9
20th Med Grp-Shaw 85 88 84 -1
2nd Med Grp-Barksdale 87 89 88 1
314th Med Grp-Little Rock 91 88 89 -2
325th Med Grp-Tyndall 89 89 85 -4
42nd Med Grp-Maxwell 88 88 87 -1
45th Med Grp-Patrick 89 88 89 0
59th Med Wing-Lackland 90 88 83 -7
6th Med Grp-MacDill 86 87 88 2
72nd Med Grp-Tinker 85 91 87 1
78th Med Grp-Robins 88 87 85 -3
7th Med Grp-Dyess 92 90 86 -5
81st Med Grp-Keesler 91 87 89 -2
82nd Med Grp-Sheppard 87 81 83 -5
96th Med Grp-Eglin 86 85 90 3
Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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