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Enrollees with Military PCM , South Air Force Courteous and Helpful Office Staff Courteous and Respectful |
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| 2002 | 2003 | 2004 | TREND | |
| Benchmark | 93 | 93 | 93 | 0 |
| CONUS MHS | 90 | 90 | 89 | -1 |
| AIR FORCE | 92 | 92 | 91 | -1 |
| SOUTH | 90 | 90 | 90 | 0 |
| South Air Force | 92 | 92 | 91 | -1 |
| 12th Med Grp-Randolph | 89 | 92 | 91 | 1 |
| 16th Med Grp-Hurlburt Field | 95 | 93 | 93 | -3 |
| 17th Med Grp-Goodfellow | 91 | 94 | 85 | -6 |
| 20th Med Grp-Shaw | 90 | 93 | 89 | -1 |
| 2nd Med Grp-Barksdale | 91 | 94 | 91 | 0 |
| 314th Med Grp-Little Rock | 94 | 91 | 93 | -1 |
| 325th Med Grp-Tyndall | 92 | 91 | 89 | -3 |
| 42nd Med Grp-Maxwell | 92 | 92 | 91 | -1 |
| 45th Med Grp-Patrick | 93 | 92 | 94 | 1 |
| 59th Med Wing-Lackland | 93 | 91 | 85 | -8 |
| 6th Med Grp-MacDill | 90 | 92 | 93 | 3 |
| 72nd Med Grp-Tinker | 91 | 95 | 90 | -1 |
| 78th Med Grp-Robins | 93 | 91 | 90 | -2 |
| 7th Med Grp-Dyess | 93 | 95 | 93 | 0 |
| 81st Med Grp-Keesler | 96 | 92 | 92 | -4 |
| 82nd Med Grp-Sheppard | 91 | 90 | 88 | -4 |
| 96th Med Grp-Eglin | 90 | 91 | 94 | 4 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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