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Enrollees with Military PCM , South Air Force Customer Service 2004 |
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| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork | |
| Benchmark | 55 | 61 | 71 |
| CONUS MHS | 48 | 48 | 71 |
| AIR FORCE | 49 | 50 | 74 |
| SOUTH | 51 | 50 | 74 |
| South Air Force | 51 | 49 | 76 |
| 12th Med Grp-Randolph | 48 | 54 | 77 |
| 16th Med Grp-Hurlburt Field | 48 | 52 | 60 |
| 17th Med Grp-Goodfellow | 50 | 52 | 74 |
| 20th Med Grp-Shaw | 71 | 59 | 79 |
| 2nd Med Grp-Barksdale | 49 | 48 | 73 |
| 314th Med Grp-Little Rock | 53 | 60 | 77 |
| 325th Med Grp-Tyndall | 50 | 61 | 76 |
| 42nd Med Grp-Maxwell | 61 | 55 | 76 |
| 45th Med Grp-Patrick | 53 | 50 | 71 |
| 59th Med Wing-Lackland | 42 | 39 | 75 |
| 6th Med Grp-MacDill | 50 | 33 | 79 |
| 72nd Med Grp-Tinker | 52 | 58 | 78 |
| 78th Med Grp-Robins | 50 | 53 | 78 |
| 7th Med Grp-Dyess | 60 | 49 | 78 |
| 81st Med Grp-Keesler | 42 | 50 | 84 |
| 82nd Med Grp-Sheppard | 59 | 44 | 78 |
| 96th Med Grp-Eglin | 52 | 49 | 74 |
| Source: 2004 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | |||
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