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Enrollees with Military PCM , South Air Force
Customer Service

  2002 2003 2004 TREND*
Benchmark 57 58 62 5
CONUS MHS 52 53 56 4
AIR FORCE 53 55 58 5
SOUTH 54 54 59 5
South Air Force 54 54 59 5
12th Med Grp-Randolph 54 58 60 6
16th Med Grp-Hurlburt Field 47 49 53 6
17th Med Grp-Goodfellow 58 *** 59 1
20th Med Grp-Shaw 51 50 70 19
2nd Med Grp-Barksdale 60 53 57 -3
314th Med Grp-Little Rock 53 64 63 11
325th Med Grp-Tyndall 56 63 62 7
42nd Med Grp-Maxwell 54 54 64 10
45th Med Grp-Patrick 58 54 58 0
59th Med Wing-Lackland 57 61 52 -5
6th Med Grp-MacDill 49 54 54 5
72nd Med Grp-Tinker 51 56 63 12
78th Med Grp-Robins 50 49 60 10
7th Med Grp-Dyess 60 61 62 3
81st Med Grp-Keesler 64 50 59 -6
82nd Med Grp-Sheppard 57 53 60 3
96th Med Grp-Eglin 52 47 58 7
Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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