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Enrollees with Military PCM , South Air Force Customer Service Problem Getting Help from Customer Service |
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| 2002 | 2003 | 2004 | TREND | |
| Benchmark | 58 | 59 | 61 | 4 |
| CONUS MHS | 49 | 53 | 48 | -2 |
| AIR FORCE | 53 | 55 | 50 | -3 |
| SOUTH | 53 | 54 | 50 | -2 |
| South Air Force | 54 | 55 | 49 | -5 |
| 12th Med Grp-Randolph | 50 | 58 | 54 | 5 |
| 16th Med Grp-Hurlburt Field | 44 | 45 | 52 | 8 |
| 17th Med Grp-Goodfellow | 57 | *** | 52 | -5 |
| 20th Med Grp-Shaw | 48 | 52 | 59 | 11 |
| 2nd Med Grp-Barksdale | 60 | 55 | 48 | -11 |
| 314th Med Grp-Little Rock | 55 | 66 | 60 | 6 |
| 325th Med Grp-Tyndall | 60 | 61 | 61 | 1 |
| 42nd Med Grp-Maxwell | 53 | 52 | 55 | 2 |
| 45th Med Grp-Patrick | 54 | 51 | 50 | -4 |
| 59th Med Wing-Lackland | 60 | 64 | 39 | -21 |
| 6th Med Grp-MacDill | 50 | 44 | 33 | -17 |
| 72nd Med Grp-Tinker | 53 | 59 | 58 | 4 |
| 78th Med Grp-Robins | 41 | 44 | 53 | 12 |
| 7th Med Grp-Dyess | 63 | 62 | 49 | -14 |
| 81st Med Grp-Keesler | 68 | 51 | 50 | -18 |
| 82nd Med Grp-Sheppard | 57 | 62 | 44 | -12 |
| 96th Med Grp-Eglin | 43 | 44 | 49 | 7 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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