Enrollees with Military PCM , 2004 Composite Scores, West Army


Enrollees with Military PCM , West Army 2004 Composite Scores
	Ease of Access		Communication and Customer Service				Ratings				Prevention	Smoking
	Getting Needed Care	Getting Care Quickly	Courteous and Helpful Office Staff	How Well Doctors Communicate	Customer Service	Claims Processing	Health Plan	Health Care	Personal Doctor	Specialty Care	Preventive Care	Smoking Cessation
Benchmark	74	75	91	89	62	85	58	71	73	73	87	80
CONUS MHS	65	64	85	85	56	80	53	56	65	67	86	76
ARMY	63	62	82	83	56	80	52	53	68	65	84	75
WEST	66	64	85	85	57	81	55	56	65	67	85	77
West Army	64	61	83	83	56	83	54	54	69	65	83	76
Bassett ACH	63	66	81	84	55	70	47	57	74	60	85	72
Evans ACH	67	68	83	86	60	86	59	59	70	73	81	83
Irwin ACH	60	54	81	76	51	79	49	47	60	66	80	70
L. Wood ACH	69	69	86	84	55	80	59	56	71	71	81	74
Madigan AMC	63	57	82	84	57	87	53	53	71	67	84	73
Munson AHC	64	75	89	87	56	81	56	61	68	73	92	88
R W Bliss AHC	60	61	83	82	55	87	52	48	71	66	87	71
Tripler AMC	64	61	83	84	51	84	53	54	62	63	83	76
Weed ACH	64	62	86	85	53	82	53	59	64	61	80	75
William Beaumont AMC	58	52	78	80	54	82	50	48	76	51	81	78
Source: 2004 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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