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Enrollees with Military PCM , West Army
Courteous and Helpful Office Staff

Courteous and Respectful
  2002 2003 2004 TREND
Benchmark 93 93 93 0
CONUS MHS 90 90 89 -1
ARMY 88 87 87 0
WEST 91 91 90 -1
West Army 89 89 88 -1
Bassett ACH 89 94 83 -6
Evans ACH 84 87 87 3
Irwin ACH 90 90 87 -4
L. Wood ACH 89 93 92 3
Madigan AMC 93 89 88 -5
Munson AHC 93 89 92 -1
R W Bliss AHC 86 84 88 1
Tripler AMC 89 90 87 -2
Weed ACH 91 88 91 0
William Beaumont AMC 80 90 82 1
Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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