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Enrollees with Military PCM , West Army Customer Service Problem Finding/Understanding Written Material |
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| 2002 | 2003 | 2004 | TREND | |
| Benchmark | 57 | 55 | 55 | -2 |
| CONUS MHS | 50 | 51 | 48 | -2 |
| ARMY | 52 | 51 | 47 | -5 |
| WEST | 50 | 53 | 49 | -1 |
| West Army | 49 | 51 | 46 | -4 |
| Bassett ACH | 54 | *** | *** | *** |
| Evans ACH | 40 | 41 | 52 | 12 |
| Irwin ACH | 41 | 48 | 38 | -3 |
| L. Wood ACH | 56 | 44 | 50 | -6 |
| Madigan AMC | 50 | 58 | 44 | -6 |
| Munson AHC | 51 | 46 | 38 | -14 |
| R W Bliss AHC | 54 | 45 | 41 | -13 |
| Tripler AMC | 42 | 54 | 48 | 6 |
| Weed ACH | 71 | 62 | 38 | -33 |
| William Beaumont AMC | 53 | 53 | 40 | -13 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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