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Enrollees with Military PCM , West Army Customer Service Problem Getting Help from Customer Service |
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| 2002 | 2003 | 2004 | TREND | |
| Benchmark | 58 | 59 | 61 | 4 |
| CONUS MHS | 49 | 53 | 48 | -2 |
| ARMY | 49 | 53 | 49 | 0 |
| WEST | 55 | 59 | 51 | -4 |
| West Army | 54 | 59 | 51 | -2 |
| Bassett ACH | 63 | 75 | 47 | -17 |
| Evans ACH | 50 | 57 | 54 | 4 |
| Irwin ACH | 58 | 39 | 49 | -9 |
| L. Wood ACH | 58 | 63 | 45 | -13 |
| Madigan AMC | 46 | 64 | 56 | 9 |
| Munson AHC | 67 | 60 | 48 | -19 |
| R W Bliss AHC | 56 | 58 | 51 | -5 |
| Tripler AMC | 50 | 65 | 46 | -4 |
| Weed ACH | 63 | 67 | 49 | -13 |
| William Beaumont AMC | 48 | 55 | 47 | -2 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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