Enrollees with Military PCM , 2004 Composite Scores, West Navy


Enrollees with Military PCM , West Navy 2004 Composite Scores
	Ease of Access		Communication and Customer Service				Ratings				Prevention	Smoking
	Getting Needed Care	Getting Care Quickly	Courteous and Helpful Office Staff	How Well Doctors Communicate	Customer Service	Claims Processing	Health Plan	Health Care	Personal Doctor	Specialty Care	Preventive Care	Smoking Cessation
Benchmark	74	75	91	89	62	85	58	71	73	73	87	80
CONUS MHS	65	64	85	85	56	80	53	56	65	67	86	76
NAVY	66	64	85	85	57	80	53	57	66	65	85	73
WEST	66	64	85	85	57	81	55	56	65	67	85	77
West Navy	67	63	85	84	60	82	54	55	62	65	83	76
NH Bremerton	71	66	90	88	51	78	53	53	61	63	87	76
NH Camp Pendleton	67	66	86	86	68	89	59	60	61	62	82	75
NH LeMoore	70	66	88	80	63	83	51	54	63	80	81	79
NH Oak Harbor	67	69	90	87	49	79	53	55	71	67	87	74
NH Twentynine Palms	59	62	80	78	54	81	56	53	66	63	84	73
NMC San Diego	67	58	81	83	62	78	54	53	61	65	83	76
NMCL Pearl Harbor	69	69	87	88	59	80	60	61	73	61	86	78
Source: 2004 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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