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Enrollees with Military PCM , West Navy Customer Service 2004 |
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| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork | |
| Benchmark | 55 | 61 | 71 |
| CONUS MHS | 48 | 48 | 71 |
| NAVY | 52 | 49 | 70 |
| WEST | 49 | 51 | 71 |
| West Navy | 55 | 53 | 73 |
| NH Bremerton | 38 | 46 | 68 |
| NH Camp Pendleton | 65 | 63 | 77 |
| NH LeMoore | 55 | 61 | 72 |
| NH Oak Harbor | 41 | 39 | 67 |
| NH Twentynine Palms | 41 | 57 | 65 |
| NMC San Diego | 61 | 51 | 75 |
| NMCL Pearl Harbor | 49 | 59 | 69 |
| Source: 2004 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | |||
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