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Enrollees with Military PCM , West Navy Customer Service Problem Finding/Understanding Written Material |
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| 2002 | 2003 | 2004 | TREND | |
| Benchmark | 57 | 55 | 55 | -2 |
| CONUS MHS | 50 | 51 | 48 | -2 |
| NAVY | 52 | 53 | 52 | 0 |
| WEST | 50 | 53 | 49 | -1 |
| West Navy | 56 | 59 | 55 | -1 |
| NH Bremerton | 52 | 55 | 38 | -14 |
| NH Camp Pendleton | 56 | 56 | 65 | 10 |
| NH LeMoore | 47 | 49 | 55 | 8 |
| NH Oak Harbor | 53 | 59 | 41 | -12 |
| NH Twentynine Palms | 59 | 50 | 41 | -18 |
| NMC San Diego | 55 | 59 | 61 | 6 |
| NMCL Pearl Harbor | 63 | 63 | 49 | -15 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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