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Enrollees with Military PCM , West Navy Customer Service Problem Getting Help from Customer Service |
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| 2002 | 2003 | 2004 | TREND | |
| Benchmark | 58 | 59 | 61 | 4 |
| CONUS MHS | 49 | 53 | 48 | -2 |
| NAVY | 49 | 56 | 49 | 0 |
| WEST | 55 | 59 | 51 | -4 |
| West Navy | 59 | 63 | 53 | -6 |
| NH Bremerton | 61 | 59 | 46 | -15 |
| NH Camp Pendleton | 60 | 61 | 63 | 3 |
| NH LeMoore | 56 | 73 | 61 | 6 |
| NH Oak Harbor | 57 | 72 | 39 | -18 |
| NH Twentynine Palms | 63 | 54 | 57 | -6 |
| NMC San Diego | 54 | 65 | 51 | -4 |
| NMCL Pearl Harbor | 68 | 64 | 59 | -9 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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