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Enrollees with Military PCM , West Air Force
Courteous and Helpful Office Staff
2004
  Courteous and Respectful Helpful
Benchmark 93 88
CONUS MHS 89 81
AIR FORCE 91 83
WEST 90 81
West Air Force 91 83
10th Med Grp-USAF Academy 89 77
15th Med Grp-Hickam 92 84
21st Med Grp-Peterson 86 80
22nd Med Grp-McConnell 88 83
28th Med Grp-Ellsworth 92 81
30th Med Grp-Vandenberg 90 73
341st Med Grp-Malmstrom 94 89
355th Med Grp-Davis Monthan 90 84
366th Med Grp-Mountain Home 90 83
377th Med Grp-Kirtland 90 82
3rd Med Grp-Elmendorf 95 85
509th Med Grp-Whiteman 91 85
55th Med Grp-Offutt 93 83
56th Med Grp-Luke 94 82
5th Med Grp-Minot 88 84
60th Med Grp-Travis 90 80
61st Med Squad-Los Angeles 94 86
71st Med Grp-Vance 94 88
75th Med Grp-Hill 93 87
90th Med Grp-F.E. Warren 95 88
92nd Med Grp-Fairchild 92 85
95th Med Grp-Edwards 94 84
99th Med Grp-O'Callaghan Hosp 90 82
Source: 2004 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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