Enrollees with Military PCM , Customer Service , West Air Force


Enrollees with Military PCM , West Air Force Customer Service 2004
	Problem Finding/Understanding Written Material	Problem Getting Help from Customer Service	Problem with Paperwork
Benchmark	55	61	71
CONUS MHS	48	48	71
AIR FORCE	49	50	74
WEST	49	51	71
West Air Force	50	52	73
10th Med Grp-USAF Academy	41	41	74
15th Med Grp-Hickam	49	54	73
21st Med Grp-Peterson	48	56	74
22nd Med Grp-McConnell	56	65	77
28th Med Grp-Ellsworth	42	43	59
30th Med Grp-Vandenberg	48	57	68
341st Med Grp-Malmstrom	*******	50	72
355th Med Grp-Davis Monthan	49	51	76
366th Med Grp-Mountain Home	67	63	78
377th Med Grp-Kirtland	53	50	67
3rd Med Grp-Elmendorf	39	54	70
509th Med Grp-Whiteman	65	67	80
55th Med Grp-Offutt	48	41	72
56th Med Grp-Luke	56	55	78
5th Med Grp-Minot	*******	*******	*******
60th Med Grp-Travis	40	42	74
61st Med Squad-Los Angeles	41	59	79
71st Med Grp-Vance	*******	58	82
75th Med Grp-Hill	45	49	79
90th Med Grp-F.E. Warren	*******	61	78
92nd Med Grp-Fairchild	52	46	68
95th Med Grp-Edwards	*******	65	81
99th Med Grp-O'Callaghan Hosp	47	53	70
Source: 2004 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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