Enrollees with Military PCM , Customer Service , West Air Force


Enrollees with Military PCM , West Air Force Customer Service Problem Finding/Understanding Written Material
	2002	2003	2004	TREND
Benchmark	57	55	55	-2
CONUS MHS	50	51	48	-2
AIR FORCE	49	53	49	0
WEST	50	53	49	-1
West Air Force	49	53	50	1
10th Med Grp-USAF Academy	43	47	41	-3
15th Med Grp-Hickam	61	52	49	-12
21st Med Grp-Peterson	*******	*******	48	*******
22nd Med Grp-McConnell	56	57	56	0
28th Med Grp-Ellsworth	21	38	42	21
30th Med Grp-Vandenberg	63	71	48	-15
341st Med Grp-Malmstrom	42	46	*******	*******
355th Med Grp-Davis Monthan	49	62	49	0
366th Med Grp-Mountain Home	45	51	67	22
377th Med Grp-Kirtland	51	43	53	2
3rd Med Grp-Elmendorf	57	59	39	-18
509th Med Grp-Whiteman	*******	51	65	*******
55th Med Grp-Offutt	52	48	48	-4
56th Med Grp-Luke	48	64	56	9
5th Med Grp-Minot	*******	*******	*******	*******
60th Med Grp-Travis	55	49	40	-14
61st Med Squad-Los Angeles	44	*******	41	-3
71st Med Grp-Vance	*******	*******	*******	*******
75th Med Grp-Hill	50	60	45	-6
90th Med Grp-F.E. Warren	47	52	*******	*******
92nd Med Grp-Fairchild	53	53	52	0
95th Med Grp-Edwards	57	*******	*******	*******
99th Med Grp-O'Callaghan Hosp	42	57	47	5
Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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