Enrollees with Military PCM , Customer Service , West Air Force


Enrollees with Military PCM , West Air Force Customer Service Problem with Paperwork
	2002	2003	2004	TREND*
Benchmark	56	59	71	15
CONUS MHS	55	54	71	15
AIR FORCE	57	57	74	17
WEST	60	58	71	12
West Air Force	55	59	73	18
10th Med Grp-USAF Academy	57	69	74	18
15th Med Grp-Hickam	58	58	73	14
21st Med Grp-Peterson	*******	*******	74	*******
22nd Med Grp-McConnell	67	61	77	9
28th Med Grp-Ellsworth	40	53	59	19
30th Med Grp-Vandenberg	65	47	68	4
341st Med Grp-Malmstrom	60	66	72	12
355th Med Grp-Davis Monthan	59	52	76	17
366th Med Grp-Mountain Home	53	61	78	25
377th Med Grp-Kirtland	63	45	67	5
3rd Med Grp-Elmendorf	54	53	70	16
509th Med Grp-Whiteman	62	60	80	18
55th Med Grp-Offutt	45	47	72	27
56th Med Grp-Luke	60	63	78	18
5th Med Grp-Minot	*******	66	*******	*******
60th Med Grp-Travis	34	55	74	40
61st Med Squad-Los Angeles	39	62	79	40
71st Med Grp-Vance	*******	54	82	*******
75th Med Grp-Hill	62	62	79	17
90th Med Grp-F.E. Warren	54	73	78	25
92nd Med Grp-Fairchild	59	71	68	9
95th Med Grp-Edwards	42	63	81	40
99th Med Grp-O'Callaghan Hosp	62	56	70	8
Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Active Duty All Users