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Enrollees with Military PCM , West Air Force
Claims Processing
2004
  Claims Handled in a Reasonable Time Claims Handled Correctly
Benchmark 83 86
CONUS MHS 80 81
AIR FORCE 82 84
WEST 81 82
West Air Force 83 84
10th Med Grp-USAF Academy 81 87
15th Med Grp-Hickam 78 86
21st Med Grp-Peterson 79 87
22nd Med Grp-McConnell 89 86
28th Med Grp-Ellsworth 68 69
30th Med Grp-Vandenberg 82 82
341st Med Grp-Malmstrom 95 90
355th Med Grp-Davis Monthan 89 91
366th Med Grp-Mountain Home 82 81
377th Med Grp-Kirtland 83 83
3rd Med Grp-Elmendorf 71 76
509th Med Grp-Whiteman 92 91
55th Med Grp-Offutt 83 87
56th Med Grp-Luke 78 87
5th Med Grp-Minot 87 100
60th Med Grp-Travis 82 82
61st Med Squad-Los Angeles 85 87
71st Med Grp-Vance 91 92
75th Med Grp-Hill 81 83
90th Med Grp-F.E. Warren 80 82
92nd Med Grp-Fairchild 84 88
95th Med Grp-Edwards 89 88
99th Med Grp-O'Callaghan Hosp 81 85
Source: 2004 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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