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Enrollees with Military PCM , West Other Customer Service Problem Getting Help from Customer Service |
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| 2002 | 2003 | 2004 | TREND | |
| Benchmark | 58 | 59 | 61 | 4 |
| CONUS MHS | 49 | 53 | 48 | -2 |
| OTHER | 44 | 46 | 40 | -4 |
| WEST | 55 | 59 | 51 | -4 |
| West Other | 43 | 53 | 46 | 3 |
| Out of Catchment West Region | 45 | 50 | 42 | -3 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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