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Enrollees with Military PCM , West Other Customer Service Problem with Paperwork |
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| 2002 | 2003 | 2004 | TREND* | |
| Benchmark | 56 | 59 | 71 | 15 |
| CONUS MHS | 55 | 54 | 71 | 15 |
| OTHER | 50 | 47 | 63 | 13 |
| WEST | 60 | 58 | 71 | 12 |
| West Other | 60 | 46 | 62 | 2 |
| Out of Catchment West Region | 62 | 46 | 61 | -1 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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