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Enrollees with Military PCM , Overseas Army Customer Service 2004 |
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| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork | |
| Benchmark | 55 | 61 | 71 |
| CONUS MHS | 48 | 48 | 71 |
| ARMY | 47 | 49 | 71 |
| OVERSEAS | 51 | 52 | 72 |
| Overseas Army | 49 | 49 | 72 |
| 121st Gen Hosp-Seoul | 58 | 58 | 67 |
| Heidelberg Meddac | 47 | 43 | 69 |
| Landstuhl Regional Medcen | 48 | 50 | 71 |
| Wuerzburg Meddac | 40 | 51 | 81 |
| Source: 2004 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | |||
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