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Enrollees with Military PCM , Overseas Navy Customer Service Problem Getting Help from Customer Service |
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| 2002 | 2003 | 2004 | TREND | |
| Benchmark | 58 | 59 | 61 | 4 |
| CONUS MHS | 49 | 53 | 48 | -2 |
| NAVY | 49 | 56 | 49 | 0 |
| OVERSEAS | 53 | 59 | 52 | -1 |
| Overseas Navy | 52 | 68 | 50 | -2 |
| NH Guam-Agana | *** | *** | *** | *** |
| NH Okinawa | *** | *** | 49 | *** |
| NH Yokosuka | *** | 69 | 59 | *** |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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