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Enrollees with Military PCM , Overseas Navy Customer Service Problem with Paperwork |
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| 2002 | 2003 | 2004 | TREND* | |
| Benchmark | 56 | 59 | 71 | 15 |
| CONUS MHS | 55 | 54 | 71 | 15 |
| NAVY | 57 | 56 | 70 | 13 |
| OVERSEAS | 61 | 64 | 72 | 12 |
| Overseas Navy | 57 | 70 | 70 | 13 |
| NH Guam-Agana | *** | *** | *** | *** |
| NH Okinawa | 60 | 66 | 71 | 12 |
| NH Yokosuka | 47 | 86 | 66 | 18 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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