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Enrollees with Military PCM , Overseas Air Force 2004 Composite Scores |
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| Ease of Access | Communication and Customer Service | Ratings | Prevention | Smoking | ||||||||
| Getting Needed Care | Getting Care Quickly | Courteous and Helpful Office Staff | How Well Doctors Communicate | Customer Service | Claims Processing | Health Plan | Health Care | Personal Doctor | Specialty Care | Preventive Care | Smoking Cessation | |
| Benchmark | 74 | 75 | 91 | 89 | 62 | 85 | 58 | 71 | 73 | 73 | 87 | 80 |
| CONUS MHS | 65 | 64 | 85 | 85 | 56 | 80 | 53 | 56 | 65 | 67 | 86 | 76 |
| AIR FORCE | 67 | 65 | 87 | 85 | 58 | 83 | 56 | 57 | 63 | 69 | 87 | 80 |
| OVERSEAS | 66 | 67 | 86 | 86 | 58 | 80 | 54 | 55 | 64 | 63 | 84 | 75 |
| Overseas Air Force | 70 | 68 | 88 | 86 | 62 | 83 | 56 | 57 | 59 | 64 | 87 | 81 |
| 18th Med Grp-Kadena AB | 68 | 65 | 86 | 85 | 63 | *** | 56 | 52 | 54 | 66 | 87 | 78 |
| 35th Med Grp-Misawa | 66 | 65 | 87 | 89 | *** | *** | 58 | 48 | 53 | 72 | 83 | 79 |
| 374th Med Grp-Yokota AB | 73 | 73 | 90 | 87 | *** | *** | 60 | 63 | 56 | 75 | 86 | 83 |
| 48th Med Grp-Lakenheath | 72 | 71 | 88 | 83 | 56 | *** | 52 | 54 | 59 | 59 | 87 | 81 |
| 51st Med Grp-Osan AB | 61 | 55 | 90 | 84 | 58 | *** | 46 | 46 | 49 | 54 | 88 | 75 |
| 52nd Med Grp-Spangdahlem | 71 | 72 | 87 | 87 | 63 | 82 | 57 | 64 | 69 | 60 | 90 | 83 |
| 86th Med Grp-Ramstein | 72 | 68 | 88 | 84 | 59 | 79 | 59 | 60 | 57 | 66 | 84 | 82 |
| Source: 2004 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page | ||||||||||||
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