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Enrollees with Military PCM , Overseas Air Force Customer Service 2004 |
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| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork | |
| Benchmark | 55 | 61 | 71 |
| CONUS MHS | 48 | 48 | 71 |
| AIR FORCE | 49 | 50 | 74 |
| OVERSEAS | 51 | 52 | 72 |
| Overseas Air Force | 55 | 55 | 75 |
| 18th Med Grp-Kadena AB | 67 | *** | 71 |
| 35th Med Grp-Misawa | *** | *** | *** |
| 374th Med Grp-Yokota AB | *** | *** | *** |
| 48th Med Grp-Lakenheath | *** | 55 | 75 |
| 51st Med Grp-Osan AB | *** | *** | 65 |
| 52nd Med Grp-Spangdahlem | 53 | 53 | 84 |
| 86th Med Grp-Ramstein | 53 | 46 | 78 |
| Source: 2004 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | |||
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