Enrollees with Military PCM , 2004 Composite Scores, North Army


Enrollees with Military PCM , North Army 2004 Composite Scores
	Ease of Access		Communication and Customer Service				Ratings				Prevention	Smoking
	Getting Needed Care	Getting Care Quickly	Courteous and Helpful Office Staff	How Well Doctors Communicate	Customer Service	Claims Processing	Health Plan	Health Care	Personal Doctor	Specialty Care	Preventive Care	Smoking Cessation
Benchmark	74	75	91	89	62	85	58	71	73	73	87	80
CONUS MHS	65	64	85	85	56	80	53	56	65	67	86	76
ARMY	63	62	82	83	56	80	52	53	68	65	84	75
NORTH	63	62	84	84	52	77	49	55	67	66	86	74
North Army	62	60	81	81	51	78	48	51	68	66	85	77
Blanchfield ACH	62	60	80	81	49	79	53	54	68	70	83	72
Dewitt ACH	62	61	81	84	56	75	47	51	74	63	90	83
Guthrie AHC	64	63	84	86	55	70	47	48	67	71	82	72
Ireland ACH	71	70	88	87	48	79	47	62	68	76	87	73
Keller ACH	70	67	94	92	48	*******	48	64	72	83	86	72
Kimbrough Amb Car Cen-Ft Meade	59	59	81	80	49	76	44	48	64	60	86	81
McDonald ACH	63	53	81	84	47	85	43	47	66	70	82	86
Walter Reed AMC	61	59	83	86	48	73	49	54	72	62	91	84
Womack AMC	57	58	74	73	49	80	50	44	66	59	80	77
Source: 2004 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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