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Enrollees with Military PCM , North Army Customer Service Problem Finding/Understanding Written Material |
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| 2002 | 2003 | 2004 | TREND | |
| Benchmark | 57 | 55 | 55 | -2 |
| CONUS MHS | 50 | 51 | 48 | -2 |
| ARMY | 52 | 51 | 47 | -5 |
| NORTH | 48 | 47 | 46 | -2 |
| North Army | 49 | 45 | 42 | -6 |
| Blanchfield ACH | 53 | 42 | 51 | -2 |
| Dewitt ACH | 49 | 44 | 44 | -5 |
| Guthrie AHC | 48 | 53 | 48 | 0 |
| Ireland ACH | 60 | 42 | 37 | -23 |
| Keller ACH | 43 | 45 | 37 | -6 |
| Kimbrough Amb Car Cen-Ft Meade | 47 | 56 | 37 | -10 |
| McDonald ACH | 48 | 32 | 50 | 2 |
| Walter Reed AMC | 29 | 45 | 35 | 7 |
| Womack AMC | 52 | 51 | 36 | -17 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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