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Enrollees with Military PCM , North Army Customer Service Problem Getting Help from Customer Service |
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| 2002 | 2003 | 2004 | TREND | |
| Benchmark | 58 | 59 | 61 | 4 |
| CONUS MHS | 49 | 53 | 48 | -2 |
| ARMY | 49 | 53 | 49 | 0 |
| NORTH | 42 | 46 | 43 | 0 |
| North Army | 44 | 45 | 42 | -1 |
| Blanchfield ACH | 52 | 42 | 32 | -19 |
| Dewitt ACH | 45 | 49 | 47 | 2 |
| Guthrie AHC | 47 | 52 | 44 | -3 |
| Ireland ACH | 57 | 45 | 47 | -10 |
| Keller ACH | 27 | 47 | 40 | 13 |
| Kimbrough Amb Car Cen-Ft Meade | 35 | 47 | 39 | 4 |
| McDonald ACH | 50 | 48 | 38 | -12 |
| Walter Reed AMC | 26 | 39 | 47 | 21 |
| Womack AMC | 37 | 39 | 43 | 6 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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