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Enrollees with Military PCM , North Army Claims Processing Claims Handled in a Reasonable Time |
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| 2002 | 2003 | 2004 | TREND | |
| Benchmark | 79 | 81 | 83 | 4 |
| CONUS MHS | 77 | 78 | 80 | 3 |
| ARMY | 76 | 79 | 80 | 4 |
| NORTH | 72 | 73 | 78 | 6 |
| North Army | 70 | 73 | 78 | 8 |
| Blanchfield ACH | 70 | 67 | 75 | 5 |
| Dewitt ACH | 67 | 77 | 74 | 6 |
| Guthrie AHC | 74 | 70 | 70 | -4 |
| Ireland ACH | 68 | 78 | 79 | 11 |
| Keller ACH | 63 | 55 | 78 | 15 |
| Kimbrough Amb Car Cen-Ft Meade | 70 | 76 | 77 | 7 |
| McDonald ACH | *** | 85 | 84 | *** |
| Walter Reed AMC | 68 | 63 | 74 | 6 |
| Womack AMC | 65 | 73 | 80 | 16 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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