Enrollees with Military PCM , 2004 Composite Scores, North Navy


Enrollees with Military PCM , North Navy 2004 Composite Scores
	Ease of Access		Communication and Customer Service				Ratings				Prevention	Smoking
	Getting Needed Care	Getting Care Quickly	Courteous and Helpful Office Staff	How Well Doctors Communicate	Customer Service	Claims Processing	Health Plan	Health Care	Personal Doctor	Specialty Care	Preventive Care	Smoking Cessation
Benchmark	74	75	91	89	62	85	58	71	73	73	87	80
CONUS MHS	65	64	85	85	56	80	53	56	65	67	86	76
NAVY	66	64	85	85	57	80	53	57	66	65	85	73
NORTH	63	62	84	84	52	77	49	55	67	66	86	74
North Navy	63	61	84	84	54	78	50	57	69	64	85	70
NH Camp Lejeune	60	59	79	80	59	75	49	57	72	62	73	61
NH Cherry Point	60	64	85	84	48	67	50	60	65	65	86	72
NH Great Lakes	71	73	89	90	52	80	52	67	78	65	83	72
NMC Portsmouth	61	57	85	83	55	84	50	53	67	58	87	69
NMCL Annapolis	62	67	87	92	*******	*******	44	59	69	74	87	76
NMCL Quantico	60	60	80	84	51	71	45	55	63	67	83	77
NNMC Bethesda	67	66	88	88	54	84	55	63	73	73	90	73
Naval Health Care New England	68	70	85	88	55	74	49	61	65	69	89	74
Source: 2004 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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