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Enrollees with Military PCM , North Navy Customer Service 2004 |
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| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork | |
| Benchmark | 55 | 61 | 71 |
| CONUS MHS | 48 | 48 | 71 |
| NAVY | 52 | 49 | 70 |
| NORTH | 46 | 43 | 67 |
| North Navy | 51 | 44 | 67 |
| NH Camp Lejeune | 64 | 45 | 67 |
| NH Cherry Point | 51 | 31 | 62 |
| NH Great Lakes | 47 | 41 | 68 |
| NMC Portsmouth | 52 | 44 | 69 |
| NMCL Annapolis | *** | *** | *** |
| NMCL Quantico | 43 | 39 | 72 |
| NNMC Bethesda | 45 | 48 | 70 |
| Naval Health Care New England | 49 | 44 | 71 |
| Source: 2004 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | |||
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