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Enrollees with Military PCM , North Navy Customer Service Problem Finding/Understanding Written Material |
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| 2002 | 2003 | 2004 | TREND | |
| Benchmark | 57 | 55 | 55 | -2 |
| CONUS MHS | 50 | 51 | 48 | -2 |
| NAVY | 52 | 53 | 52 | 0 |
| NORTH | 48 | 47 | 46 | -2 |
| North Navy | 49 | 49 | 51 | 2 |
| NH Camp Lejeune | 45 | 40 | 64 | 19 |
| NH Cherry Point | 40 | 57 | 51 | 12 |
| NH Great Lakes | 54 | 38 | 47 | -7 |
| NMC Portsmouth | 54 | 54 | 52 | -2 |
| NMCL Annapolis | *** | *** | *** | *** |
| NMCL Quantico | 35 | 46 | 43 | 8 |
| NNMC Bethesda | 47 | 56 | 45 | -2 |
| Naval Health Care New England | 47 | 46 | 49 | 2 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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