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Enrollees with Military PCM , North Navy Customer Service Problem Getting Help from Customer Service |
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| 2002 | 2003 | 2004 | TREND | |
| Benchmark | 58 | 59 | 61 | 4 |
| CONUS MHS | 49 | 53 | 48 | -2 |
| NAVY | 49 | 56 | 49 | 0 |
| NORTH | 42 | 46 | 43 | 0 |
| North Navy | 40 | 49 | 44 | 4 |
| NH Camp Lejeune | 38 | 47 | 45 | 7 |
| NH Cherry Point | 39 | 52 | 31 | -8 |
| NH Great Lakes | 57 | 49 | 41 | -16 |
| NMC Portsmouth | 44 | 52 | 44 | 1 |
| NMCL Annapolis | *** | *** | *** | *** |
| NMCL Quantico | 25 | 44 | 39 | 14 |
| NNMC Bethesda | 35 | 45 | 48 | 13 |
| Naval Health Care New England | 41 | 47 | 44 | 2 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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