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Enrollees with Military PCM , North Navy Claims Processing Claims Handled Correctly |
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| 2002 | 2003 | 2004 | TREND | |
| Benchmark | 83 | 85 | 86 | 3 |
| CONUS MHS | 80 | 81 | 81 | 1 |
| NAVY | 77 | 79 | 80 | 3 |
| NORTH | 75 | 75 | 77 | 2 |
| North Navy | 72 | 75 | 77 | 5 |
| NH Camp Lejeune | 69 | 82 | 71 | 2 |
| NH Cherry Point | 78 | 72 | 65 | -12 |
| NH Great Lakes | 66 | 62 | 84 | 18 |
| NMC Portsmouth | 82 | 74 | 83 | 1 |
| NMCL Annapolis | *** | *** | *** | *** |
| NMCL Quantico | 65 | 76 | 70 | 5 |
| NNMC Bethesda | 61 | 70 | 87 | 26 |
| Naval Health Care New England | 74 | 75 | 71 | -2 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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