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Enrollees with Military PCM , North Air Force Customer Service 2004 |
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| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork | |
| Benchmark | 55 | 61 | 71 |
| CONUS MHS | 48 | 48 | 71 |
| AIR FORCE | 49 | 50 | 74 |
| NORTH | 46 | 43 | 67 |
| North Air Force | 45 | 46 | 69 |
| 1st Med Grp-Langley | 43 | 50 | 74 |
| 305th Med Grp-McGuire | 47 | 46 | 64 |
| 375th Med Grp-Scott | 42 | 34 | 66 |
| 436th Med Grp-Dover | 50 | 52 | 78 |
| 4th Med Grp-Seymour Johnson | 41 | 45 | 70 |
| 66th Med Grp-Hanscom | 39 | 43 | 71 |
| 74th Med Grp-Wright-Patterson | 49 | 41 | 68 |
| 89th Med Grp-Andrews | 48 | 48 | 61 |
| Source: 2004 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | |||
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