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Enrollees with Military PCM , North Air Force Customer Service Problem Finding/Understanding Written Material |
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| 2002 | 2003 | 2004 | TREND | |
| Benchmark | 57 | 55 | 55 | -2 |
| CONUS MHS | 50 | 51 | 48 | -2 |
| AIR FORCE | 49 | 53 | 49 | 0 |
| NORTH | 48 | 47 | 46 | -2 |
| North Air Force | 46 | 52 | 45 | -1 |
| 1st Med Grp-Langley | 53 | 55 | 43 | -10 |
| 305th Med Grp-McGuire | 50 | 46 | 47 | -3 |
| 375th Med Grp-Scott | 42 | 48 | 42 | 0 |
| 436th Med Grp-Dover | 54 | 44 | 50 | -4 |
| 4th Med Grp-Seymour Johnson | 59 | 53 | 41 | -18 |
| 66th Med Grp-Hanscom | 39 | 49 | 39 | 0 |
| 74th Med Grp-Wright-Patterson | 43 | 43 | 49 | 5 |
| 89th Med Grp-Andrews | 51 | *** | 48 | -3 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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