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Enrollees with Civilian PCM , All Regions 2004 Composite Scores |
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| Ease of Access | Communication and Customer Service | Ratings | Prevention | Smoking | ||||||||
| Getting Needed Care | Getting Care Quickly | Courteous and Helpful Office Staff | How Well Doctors Communicate | Customer Service | Claims Processing | Health Plan | Health Care | Personal Doctor | Specialty Care | Preventive Care | Smoking Cessation | |
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| Benchmark | 74 | 75 | 91 | 89 | 62 | 85 | 58 | 71 | 73 | 73 | 87 | 80 |
| CONUS MHS | 65 | 74 | 89 | 87 | 58 | 85 | 62 | 67 | 68 | 72 | 87 | 78 |
| ARMY | *** | *** | *** | *** | *** | *** | *** | *** | *** | *** | *** | *** |
| NAVY | *** | *** | *** | *** | *** | *** | *** | *** | *** | *** | *** | *** |
| AIR FORCE | *** | *** | *** | *** | *** | *** | *** | *** | *** | *** | *** | *** |
| OTHER | 65 | 74 | 89 | 87 | 58 | 85 | 62 | 67 | 68 | 72 | 87 | 78 |
| NORTH | 62 | 75 | 89 | 86 | 54 | 76 | 55 | 64 | 70 | 70 | 85 | 77 |
| North Army | *** | *** | *** | *** | *** | *** | *** | *** | *** | *** | *** | *** |
| North Navy | *** | *** | *** | *** | *** | *** | *** | *** | *** | *** | *** | *** |
| North Air Force | *** | *** | *** | *** | *** | *** | *** | *** | *** | *** | *** | *** |
| North Other | 62 | 75 | 89 | 86 | 54 | 76 | 55 | 64 | 70 | 70 | 85 | 77 |
| SOUTH | 66 | 72 | 89 | 88 | 59 | 87 | 66 | 67 | 67 | 73 | 89 | 78 |
| South Army | *** | *** | *** | *** | *** | *** | *** | *** | *** | *** | *** | *** |
| South Navy | *** | *** | *** | *** | *** | *** | *** | *** | *** | *** | *** | *** |
| South Air Force | *** | *** | *** | *** | *** | *** | *** | *** | *** | *** | *** | *** |
| South Other | 66 | 72 | 89 | 88 | 59 | 87 | 66 | 67 | 67 | 73 | 89 | 78 |
| WEST | 66 | 75 | 90 | 88 | 63 | 90 | 63 | 69 | 69 | 74 | 87 | 77 |
| West Army | *** | *** | *** | *** | *** | *** | *** | *** | *** | *** | *** | *** |
| West Navy | *** | *** | *** | *** | *** | *** | *** | *** | *** | *** | *** | *** |
| West Air Force | *** | *** | *** | *** | *** | *** | *** | *** | *** | *** | *** | *** |
| West Other | 66 | 75 | 90 | 88 | 63 | 90 | 63 | 69 | 69 | 74 | 87 | 77 |
| OVERSEAS | *** | *** | *** | *** | *** | *** | *** | *** | *** | *** | *** | *** |
| Overseas Army | *** | *** | *** | *** | *** | *** | *** | *** | *** | *** | *** | *** |
| Overseas Navy | *** | *** | *** | *** | *** | *** | *** | *** | *** | *** | *** | *** |
| Overseas Air Force | *** | *** | *** | *** | *** | *** | *** | *** | *** | *** | *** | *** |
| Overseas Other | *** | *** | *** | *** | *** | *** | *** | *** | *** | *** | *** | *** |
| Source: 2004 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||||||||||
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Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Enrollees with Civilian PCM Standard/Extra Users Active Duty Active Duty Dependents Retirees and Dependents All Users | ||||||||||||