Enrollees with Civilian PCM , Customer Service , All Regions


Enrollees with Civilian PCM , All Regions Customer Service Problem Getting Help from Customer Service
	2002	2003	2004	TREND
Benchmark	58	59	61	4
CONUS MHS	49	59	53	4
ARMY	*******	*******	*******	*******
NAVY	*******	*******	*******	*******
AIR FORCE	*******	*******	*******	*******
OTHER	49	59	53	4
NORTH	32	54	44	13
North Army	*******	*******	*******	*******
North Navy	*******	*******	*******	*******
North Air Force	*******	*******	*******	*******
North Other	32	54	44	13
SOUTH	51	61	53	2
South Army	*******	*******	*******	*******
South Navy	*******	*******	*******	*******
South Air Force	*******	*******	*******	*******
South Other	51	61	53	2
WEST	61	59	63	3
West Army	*******	*******	*******	*******
West Navy	*******	*******	*******	*******
West Air Force	*******	*******	*******	*******
West Other	61	59	63	3
OVERSEAS	*******	*******	*******	*******
Overseas Army	*******	*******	*******	*******
Overseas Navy	*******	*******	*******	*******
Overseas Air Force	*******	*******	*******	*******
Overseas Other	*******	*******	*******	*******
Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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