Standard/Extra Users , 2004 Composite Scores, All Regions


Standard/Extra Users , All Regions 2004 Composite Scores
	Ease of Access		Communication and Customer Service				Ratings				Prevention	Smoking
	Getting Needed Care	Getting Care Quickly	Courteous and Helpful Office Staff	How Well Doctors Communicate	Customer Service	Claims Processing	Health Plan	Health Care	Personal Doctor	Specialty Care	Preventive Care	Smoking Cessation
Trends
Benchmark	74	75	91	89	62	85	58	71	73	73	87	80
CONUS MHS	76	77	91	90	54	84	52	74	77	75	87	77
ARMY	74	72	90	89	53	83	51	70	76	72	84	76
NAVY	76	75	92	89	52	84	53	75	77	74	87	76
AIR FORCE	76	76	92	90	58	87	54	73	75	71	87	77
OTHER	76	78	91	91	55	84	51	74	77	76	88	76
NORTH	78	79	93	91	53	84	51	75	76	75	87	77
North Army	76	74	91	89	48	80	51	70	81	74	84	80
North Navy	78	78	94	90	50	83	55	80	74	74	86	73
North Air Force	75	78	94	93	65	86	53	78	78	73	86	82
North Other	78	81	93	91	54	84	50	74	76	75	88	76
SOUTH	76	75	90	90	54	84	53	73	78	74	88	76
South Army	74	71	90	90	52	84	52	73	74	75	86	76
South Navy	79	77	89	87	54	89	51	71	81	75	88	75
South Air Force	75	74	91	88	58	89	59	74	77	69	88	74
South Other	75	75	90	90	54	83	53	74	78	74	89	76
WEST	76	79	92	92	56	83	51	73	76	77	85	78
West Army	73	77	90	89	59	88	50	68	66	63	80	65
West Navy	64	63	91	89	50	78	51	67	78	76	88	91
West Air Force	76	78	92	91	56	85	51	69	73	73	86	78
West Other	77	81	92	92	57	83	52	75	77	79	85	78
OVERSEAS	67	67	89	89	59	85	48	66	75	71	86	65
Overseas Army	64	61	87	87	*******	*******	53	65	75	66	86	72
Overseas Navy	69	67	92	93	*******	*******	47	67	*******	*******	83	87
Overseas Air Force	78	75	92	93	*******	*******	48	72	*******	68	88	74
Overseas Other	65	69	87	87	*******	*******	44	66	81	78	86	49
Source: 2004 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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