Standard/Extra Users , Courteous and Helpful Office Staff, All Regions


Standard/Extra Users , All Regions Courteous and Helpful Office Staff Helpful
	2002	2003	2004	TREND
Benchmark	87	88	88	1
CONUS MHS	89	90	89	0
ARMY	87	88	86	-1
NAVY	88	89	89	1
AIR FORCE	89	87	89	0
OTHER	90	91	89	-1
NORTH	90	91	91	0
North Army	86	86	87	1
North Navy	92	91	91	-2
North Air Force	89	89	92	4
North Other	91	92	91	0
SOUTH	87	90	87	0
South Army	87	88	87	0
South Navy	83	90	86	4
South Air Force	89	85	88	-1
South Other	88	91	87	-1
WEST	89	89	89	0
West Army	83	89	84	1
West Navy	82	85	90	8
West Air Force	88	88	88	0
West Other	91	90	90	-1
OVERSEAS	94	92	86	-8
Overseas Army	93	91	85	-8
Overseas Navy	90	86	87	-3
Overseas Air Force	92	88	90	-2
Overseas Other	*******	*******	85	*******
Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Enrollees with Civilian PCM Standard/Extra Users Active Duty Active Duty Dependents Retirees and Dependents All Users