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Standard/Extra Users , All Regions
How Well Doctors Communicate

Listens Carefully
  2002 2003 2004 TREND
Benchmark 89 89 89 1
CONUS MHS 90 91 90 0
ARMY 90 90 90 0
NAVY 91 89 89 -2
AIR FORCE 88 88 89 2
OTHER 90 93 91 0
NORTH 91 90 91 0
North Army 90 88 89 -1
North Navy 93 90 91 -2
North Air Force 87 83 93 6
North Other 91 92 91 0
SOUTH 90 92 89 0
South Army 91 92 90 -1
South Navy 89 90 88 -1
South Air Force 89 90 87 -2
South Other 90 93 90 0
WEST 89 91 91 1
West Army 87 88 92 5
West Navy 90 85 86 -4
West Air Force 86 92 89 3
West Other 90 93 92 2
OVERSEAS 93 92 88 -5
Overseas Army 93 97 89 -4
Overseas Navy 91 88 95 4
Overseas Air Force 89 81 94 5
Overseas Other *** *** 84 ***
Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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