Standard/Extra Users , Customer Service , All Regions


Standard/Extra Users , All Regions Customer Service 2004
	Problem Finding/Understanding Written Material	Problem Getting Help from Customer Service	Problem with Paperwork
Benchmark	55	61	71
CONUS MHS	43	51	68
ARMY	45	42	73
NAVY	47	46	62
AIR FORCE	50	52	73
OTHER	42	53	69
NORTH	38	50	70
North Army	34	38	71
North Navy	42	44	64
North Air Force	50	61	83
North Other	38	53	70
SOUTH	42	52	68
South Army	53	38	63
South Navy	50	49	63
South Air Force	50	47	76
South Other	38	55	68
WEST	52	51	66
West Army	45	52	81
West Navy	52	45	54
West Air Force	49	51	67
West Other	53	52	66
OVERSEAS	45	53	80
Overseas Army	60	*******	*******
Overseas Navy	*******	*******	*******
Overseas Air Force	*******	*******	*******
Overseas Other	*******	*******	*******
Source: 2004 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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