Standard/Extra Users , Customer Service , All Regions


Standard/Extra Users , All Regions Customer Service
	2002	2003	2004	TREND*
Benchmark	57	58	62	5
CONUS MHS	48	48	54	7
ARMY	45	46	53	8
NAVY	44	49	52	8
AIR FORCE	44	50	58	14
OTHER	49	49	55	5
NORTH	43	45	53	9
North Army	36	36	48	12
North Navy	41	46	50	10
North Air Force	30	29	65	35
North Other	47	48	54	6
SOUTH	49	53	54	5
South Army	44	56	52	8
South Navy	47	56	54	7
South Air Force	52	62	58	6
South Other	49	51	54	4
WEST	52	48	56	4
West Army	62	43	59	-2
West Navy	46	46	50	4
West Air Force	41	55	56	15
West Other	54	48	57	3
OVERSEAS	55	61	59	4
Overseas Army	*******	*******	*******	*******
Overseas Navy	*******	*******	*******	*******
Overseas Air Force	*******	*******	*******	*******
Overseas Other	*******	*******	*******	*******
Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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