Standard/Extra Users , Customer Service , All Regions


Standard/Extra Users , All Regions Customer Service Problem Getting Help from Customer Service
	2002	2003	2004	TREND
Benchmark	58	59	61	4
CONUS MHS	49	49	51	2
ARMY	41	51	42	1
NAVY	42	46	46	4
AIR FORCE	52	48	52	-1
OTHER	52	51	53	1
NORTH	42	45	50	8
North Army	33	43	38	6
North Navy	37	42	44	7
North Air Force	25	23	61	36
North Other	47	49	53	6
SOUTH	54	50	52	-2
South Army	37	62	38	1
South Navy	51	45	49	-2
South Air Force	58	61	47	-11
South Other	56	47	55	-2
WEST	52	56	51	-1
West Army	59	53	52	-8
West Navy	43	61	45	2
West Air Force	53	56	51	-2
West Other	53	55	52	-1
OVERSEAS	81	63	53	-28
Overseas Army	*******	*******	*******	*******
Overseas Navy	*******	*******	*******	*******
Overseas Air Force	*******	*******	*******	*******
Overseas Other	*******	*******	*******	*******
Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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