Standard/Extra Users , Customer Service , All Regions


Standard/Extra Users , All Regions Customer Service Problem with Paperwork
	2002	2003	2004	TREND*
Benchmark	56	59	71	15
CONUS MHS	54	54	68	14
ARMY	51	53	73	22
NAVY	47	55	62	16
AIR FORCE	40	57	73	33
OTHER	57	55	69	12
NORTH	50	50	70	20
North Army	44	40	71	27
North Navy	47	49	64	18
North Air Force	33	33	83	51
North Other	54	54	70	17
SOUTH	54	62	68	13
South Army	47	62	63	16
South Navy	35	69	63	27
South Air Force	49	68	76	27
South Other	59	60	68	9
WEST	60	51	66	6
West Army	67	54	81	14
West Navy	59	52	54	-5
West Air Force	34	60	67	33
West Other	63	49	66	3
OVERSEAS	38	71	80	42
Overseas Army	*******	*******	*******	*******
Overseas Navy	*******	*******	*******	*******
Overseas Air Force	*******	*******	*******	*******
Overseas Other	*******	*******	*******	*******
Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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