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Standard/Extra Users , All Regions Claims Processing |
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| 2002 | 2003 | 2004 | TREND | |
| Benchmark | 81 | 83 | 85 | 3 |
| CONUS MHS | 81 | 82 | 84 | 3 |
| ARMY | 78 | 79 | 83 | 5 |
| NAVY | 78 | 85 | 84 | 6 |
| AIR FORCE | 77 | 81 | 87 | 9 |
| OTHER | 82 | 81 | 84 | 2 |
| NORTH | 80 | 82 | 84 | 4 |
| North Army | 79 | 75 | 80 | 2 |
| North Navy | 77 | 86 | 83 | 6 |
| North Air Force | 73 | 75 | 86 | 12 |
| North Other | 82 | 82 | 84 | 3 |
| SOUTH | 84 | 83 | 84 | 0 |
| South Army | 74 | 83 | 84 | 9 |
| South Navy | 78 | 85 | 89 | 11 |
| South Air Force | 84 | 86 | 89 | 5 |
| South Other | 85 | 82 | 83 | -2 |
| WEST | 79 | 81 | 83 | 4 |
| West Army | 84 | 82 | 88 | 4 |
| West Navy | 81 | 80 | 78 | -3 |
| West Air Force | 73 | 80 | 85 | 11 |
| West Other | 79 | 81 | 83 | 4 |
| OVERSEAS | 53 | 74 | 85 | 32 |
| Overseas Army | *** | *** | *** | *** |
| Overseas Navy | *** | *** | *** | *** |
| Overseas Air Force | *** | *** | *** | *** |
| Overseas Other | *** | *** | *** | *** |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Enrollees with Civilian PCM Standard/Extra Users Active Duty Active Duty Dependents Retirees and Dependents All Users | ||||