Standard/Extra Users , Claims Processing , All Regions


Standard/Extra Users , All Regions Claims Processing Claims Handled in a Reasonable Time
	2002	2003	2004	TREND
Benchmark	79	81	83	4
CONUS MHS	79	78	82	3
ARMY	76	77	83	8
NAVY	78	81	83	5
AIR FORCE	74	78	84	10
OTHER	79	78	82	3
NORTH	79	79	82	3
North Army	78	73	80	3
North Navy	79	85	82	3
North Air Force	73	66	83	10
North Other	80	80	83	3
SOUTH	80	78	83	3
South Army	72	81	85	12
South Navy	76	81	87	11
South Air Force	80	85	88	8
South Other	82	77	82	0
WEST	79	76	81	3
West Army	81	78	88	7
West Navy	77	72	77	-1
West Air Force	69	78	82	13
West Other	80	77	81	1
OVERSEAS	37	72	80	44
Overseas Army	*******	*******	88	*******
Overseas Navy	*******	*******	*******	*******
Overseas Air Force	*******	*******	*******	*******
Overseas Other	*******	*******	*******	*******
Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Enrollees with Civilian PCM Standard/Extra Users Active Duty Active Duty Dependents Retirees and Dependents All Users