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Active Duty , All Regions
Customer Service
2004
  Problem Finding/Understanding Written Material Problem Getting Help from Customer Service Problem with Paperwork
Benchmark 55 61 71
CONUS MHS 44 43 67
ARMY 43 44 68
NAVY 50 45 67
AIR FORCE 46 46 70
OTHER 41 39 61
NORTH 43 38 63
North Army 36 38 65
North Navy 51 41 65
North Air Force 44 42 63
North Other 42 34 57
SOUTH 48 46 71
South Army 50 51 71
South Navy 44 48 70
South Air Force 49 45 72
South Other 45 36 73
WEST 43 46 66
West Army 40 44 68
West Navy 51 48 68
West Air Force 42 46 68
West Other 36 48 55
OVERSEAS 50 50 68
Overseas Army 47 47 67
Overseas Navy 52 47 66
Overseas Air Force 53 55 74
Overseas Other 44 56 64
Source: 2004 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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