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Active Duty , All Regions
Customer Service
  2002 2003 2004 TREND*
Benchmark 57 58 62 5
CONUS MHS 47 49 51 4
ARMY 49 51 52 3
NAVY 49 52 54 5
AIR FORCE 48 51 54 5
OTHER 43 44 47 4
NORTH 44 45 48 5
North Army 45 45 47 2
North Navy 44 46 52 8
North Air Force 42 49 49 7
North Other 41 40 44 3
SOUTH 50 50 55 5
South Army 51 52 57 6
South Navy 52 48 54 2
South Air Force 50 49 55 5
South Other 46 48 51 5
WEST 50 54 52 2
West Army 48 53 51 3
West Navy 56 60 55 0
West Air Force 48 53 52 4
West Other 47 45 47 0
OVERSEAS 50 57 56 6
Overseas Army 56 56 54 -3
Overseas Navy 47 64 55 7
Overseas Air Force 54 59 61 7
Overseas Other *** *** 55 ***
Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004
Indicates score significantly exceeds benchmark 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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