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Active Duty , All Regions Customer Service Problem Finding/Understanding Written Material |
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| 2002 | 2003 | 2004 | TREND | |
| Benchmark | 57 | 55 | 55 | -2 |
| CONUS MHS | 46 | 47 | 44 | -1 |
| ARMY | 48 | 50 | 43 | -5 |
| NAVY | 47 | 49 | 50 | 3 |
| AIR FORCE | 46 | 50 | 46 | 0 |
| OTHER | 42 | 41 | 41 | -1 |
| NORTH | 43 | 43 | 43 | 0 |
| North Army | 45 | 45 | 36 | -8 |
| North Navy | 45 | 41 | 51 | 6 |
| North Air Force | 42 | 52 | 44 | 2 |
| North Other | 40 | 39 | 42 | 2 |
| SOUTH | 50 | 49 | 48 | -2 |
| South Army | 52 | 55 | 50 | -2 |
| South Navy | 49 | 46 | 44 | -5 |
| South Air Force | 46 | 48 | 49 | 3 |
| South Other | 52 | 45 | 45 | -6 |
| WEST | 45 | 51 | 43 | -3 |
| West Army | 42 | 47 | 40 | -2 |
| West Navy | 51 | 62 | 51 | 0 |
| West Air Force | 45 | 50 | 42 | -3 |
| West Other | 41 | 43 | 36 | -5 |
| OVERSEAS | 48 | 52 | 50 | 2 |
| Overseas Army | 54 | 54 | 47 | -7 |
| Overseas Navy | 43 | 53 | 52 | 9 |
| Overseas Air Force | 54 | 56 | 53 | -1 |
| Overseas Other | *** | *** | 44 | *** |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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